Support - Crumb
Thanks for using Crumb. Below are answers to the questions that come up most often. If you can’t find what you need, get in touch — I read every email.
Contact
support@ckctechnologies.com
Crumb is made by one person, so replies usually arrive within a day or two. Please include:
– What device and iOS version you’re on (Settings → General → About)
– What version of Crumb you have (Settings tab inside the app, at the bottom)
– What you were trying to do, and what happened
Common questions
Where is my data stored?
Entirely on your device, in Crumb’s own private folder. Nothing is uploaded, shared, or synced. If you delete the app, everything you saved in Crumb is gone with it.
Will Crumb sync across my devices?
Not right now. Crumb is intentionally on-device only – no accounts, no cloud. Your Crumb data is included when you back your device up to iCloud or a Mac, so restoring a backup brings it with you.
I bought Crumb Pro on my old phone — how do I unlock it on a new one?
Sign in to the App Store with the same Apple ID you used originally, then open Crumb → Settings → Unlock Crumb Pro → Restore purchase. The purchase will be verified with Apple and Pro will be unlocked on the new device. There’s no separate account to sign into.
Crumb Pro isn't unlocking. What now?
– Make sure you’re signed into the App Store with the Apple ID you purchased with.
– Try Restore purchase on the paywall.
– If it still fails, email me with the Apple ID email you used and a screenshot of the paywall and I’ll look into it.
How do I edit or delete a crumb?
Tap the crumb to open its edit sheet, or long-press it in the list to bring up a menu with Edit, Move, and Delete. The edit sheet has a Delete Crumb button at the bottom.
How do I add the same occasion (like Christmas) to everyone?
On the People tab, tap the calendar-plus icon in the top right and choose Add occasion for all. Pick the date and select which people it applies to – everyone is checked by default. To edit or remove a shared occasion later, use the same menu → Manage shared occasions.
Why didn't I get a reminder?
Reminders are local notifications. Check:
– iOS Settings → Notifications → Crumb → Allow Notifications is on.
– Inside Crumb → Settings → Occasion reminders is on.
– The occasion has a date within your notification lead time (Settings → Remind me).
How do I request a feature?
Send me an email. I keep a running list and read every note – Crumb’s small enough that user suggestions genuinely shape what I build next.
Something's broken — how do I report it?
Email a short description plus the details listed under Contact above. If you can reproduce the issue, a step-by-step (“I tapped X, then Y, then this happened”) helps me fix it faster.
Refunds
Refunds for Crumb Pro are handled by Apple, not by the developer. Request one at [reportaproblem.apple.com](https://reportaproblem.apple.com) with the receipt Apple emailed you at purchase.
Privacy
The full privacy policy is at the link on Crumb’s App Store page and in the Settings screen inside the app. Short version: nothing you save in Crumb leaves your device.